| Customer Service Representative |
Prospect Park, PA |
Perm |
Our party services client has an immediate opening for an entry level Customer Service Representative to work on-site in Prospect Park, PA.
Responsibilities
Answering customer calls in an efficient, upbeat and friendly manner
Follow procedures to accurately process orders and communicate customer concerns
Data entry of email, phone and online orders
Efficiently perform all job duties in a fast-paced environment
Make calls from customer lists to generate new business relationships
Occasionally attend industry networking events and possibly attend trade shows
Willingness to perform a variety of duties within the warehouse as needed (May include quality assurance checks, assisting customers with pickups and returns, etc.)
Qualifications
At least 18 years old
Excellent customer service skills
Superior telephone and conversation skills, along with computer and internet knowledge
Motivated learner and self-starter
Ability to manage stressful situations gracefully
Ability to ask clear and leading questions to quickly identify and resolve customer concerns
Ability to multi-task, prioritize, and manage time effectively
Flexible availability Mon – Sat (Ability to work extended shift during peak seasons)
Previous experience in retail customer service is preferred, but not required
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