When Hiring Managers Clash with HR

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When Hiring Managers Clash with HR

Reblogged from CBSNews.com

Author: Suzanne Lucas

Job hunting can be extremely painful. If you’re not agonizing over writing yet another cover letter, you’re refreshing your email to see if a company has responded. And if it does respond, half the time the job description doesn’t reflect what the phone screener says. Then if you land the interview, it can seem like an entirely different job when you talk to the hiring manager.

Why is it so difficult?

Recruiting software maker iCIMS surveyed hiring managers and recruiters to figure out what in the heck was going wrong in the recruiting process. What it found might shock you, but only if you haven’t looked for a job lately.

Mismatch in understanding between recruiter and hiring manager. 80 percent of recruiters think they have a “high” to “very high” understanding of the jobs they recruit for, yet more than half (61 percent) of hiring managers disagree, believing recruiters have, at best, a “low” to “moderate” understanding. Yikes! So, recruiters are speaking with confidence about the job descriptions, while hiring managers think they’re misrepresenting the jobs.o-JOBS-HATE-BOSSES-facebook

The end result can be candidates who pass the HR screening aren’t exactly what the hiring manager is looking for because the recruiter didn’t understand the job in the first place.

The initial screening isn’t working. 77 percent of hiring managers say recruiters’ candidate screening is “inadequate.” The hiring managers aren’t pleased with the resumes landing on their desks, which again speaks to the mismatch between what the hiring manager thinks and what the recruiter thinks.

Hiring managers aren’t communicating, either. 51 percent of recruiters said hiring managers “should do a better job communicating what they are looking for in a candidate.” Job descriptions are rarely clear, and they are often simply the description that was written the last time someone tried to fill this position — even if that was five years ago. As a result, what the recruiter is looking for isn’t necessarily what the hiring manager now needs.

It’s not all bad, though. iCIMS looked at the companies that had the best relationship between hiring managers and recruiters and the shortest time to hire, and it found some best practices. Here are some lessons from these companies:

Don’t communicate only via email. 79 percent of companies with the best relationships made sure to communicate verbally. This can allow people to ask follow-up questions easily or for the recruiter to learn things that aren’t written down.

Work together. The best practice is to prepare the screening and interview questions together (67 perccent) and team up to do things like figure out keywords and which social media site is most appropriate (64 percent). Additionally, when candidates aren’t what the hiring manager wants, together they tweak the requirements (55 percent).

If you’re a hiring manager, speak to the recruiter you’re working with. And give feedback when candidates aren’t hitting the mark. If you’re a recruiter, realize you probably need to ask additional questions, and be willing to hear feedback.

And if you’re a job hunter? Good luck. You’ll need it.

 

Originally published on CBSNews.com, written by Suzanne Lucas


About Author

Scott Rosen

Want to know why 90% of the NJ, NY, DE and PA companies who work with us for their HR staffing needs (including Merck, Rutgers, PNC Bank, Daimer-Chrysler, Pfizer, SAP America and 150+ others) either re-hire our firm or refer us? We specialize exclusively in the Direct-Hire and Contract Placement of Human Resources Professionals including EVP of HR, VP of HR, Human Resources Manager, Compensation Manager, HR Generalist, Benefits Manager & Training Managers. The Rosen Group is one of very few firms in the NJ, NY, PA, and DE area that focuses on one, single area all day, every day – Recruiting and assessing HR talent! Our low-volume (2-3 positions filled per week, 8-12 per month and 100 per year), highly-consultative “super-niche” approach means that I will send you the right candidates – the first time (and typically within 1 week). For example 98% of our HR contractors complete their assignments, 50% are extended and 30% to 40% receive permanent offers! We’re giving Fortune 500 companies, SMBs and nonprofit organizations access to the best and brightest HR candidates. We have a database of thousands of HR executives with a wide range of experience, expertise and talent at all levels all the way up to the VP HR level. Plus we use social media and employment branding strategies to get your opportunities in front of top candidates. We're committed to the professional growth and development of the HR executives that we place for clients. That’s why I founded the HR Executive Alliance and the Talent Acquisition Leadership Alliance and have created the HR Department of the Year Awards. Maybe this is why the Rosen Group is one of the Inc 500 Fastest Growing Companies (Number 147!) – and why 90% of our clients refers us or rehire us.

4 Comments

John Miraglia

October 24, 2014at 7:56 am

Great article. very practical suggestions.

Bob Gately

October 24, 2014at 5:24 pm

A recruiter’s job is to submit qualified applicants but it is the hiring managers job to hire future successful employees. Only 20% of the best candidates make the best future employees.

Mark Delaney

October 25, 2014at 9:33 pm

I’ve recently been going through this process and advise job candidates to look for work that does not involve electronic screening. Get out knocking on doors and look for a job the old fashioned way. If a company is not interested in face to face interaction from the onset of the hiring process, they probably won’t be interested in face to face interactions after they hire you either. If teamwork and interpersonal communication is so important, then hiring managers better wise up and be more open to disclosing their contact information. Hiring is an extremely frustrating process for the candidate as well as the employer. Don’t assume your HR person has the ability to get you what you want. You have to be hands on. The candidate also need to speak with the hiring manager to screen him or her as well. It’s a two way street folks!

Good luck in your next crap shoot!

sebenzile ngxiki

October 26, 2014at 3:52 am

I think it is good to communicate with that particular person face to face not with email and it gives you enough space to ask questions most people make a big blunder while communicate with emails I would like to advise managers to be very careful when it comes to interview

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